Support

Contact support

Email ahmed.zarif@gmail.com from the address associated with your DawatFit account when possible. Include the type of issue, the app version, iOS version, and the steps that led to the problem.

Do not email your password, verification code, Apple receipt, full date of birth, authentication token, or complete payment information. You do not need to send weight, meal, or nutrition details unless they are essential to the issue and you choose to share them.

We aim to acknowledge support requests within five business days. Security, account-deletion, billing-access, and privacy requests are prioritized, but a particular response or resolution time is not guaranteed.

Sign-in and verification

• Confirm that the email address is typed correctly and check spam or junk folders.
• Request a new code and use only the newest code received.
• Never share a code or password with anyone, including someone claiming to be DawatFit support.
• If password recovery or verification continues to fail, contact support without sending the secret or code.

Subscription and purchase help

• Use Restore Purchases in DawatFit while signed in to the intended DawatFit account and Apple Account.
• Manage or cancel renewal at Apple's subscription management page.
• Apple controls charges, refunds, and billing decisions. Use Report a Problem for an Apple refund request.
• Deleting the DawatFit account or app does not cancel the Apple subscription.

Account deletion

In the app, open Settings and choose the account-deletion control. Keep the app installed and connected until the result is shown. If the process is interrupted, reopen DawatFit so it can check deletion status.

If you cannot access the account or deletion does not complete, email support with the subject “Account deletion.” We may ask for reasonable verification before assisting. Do not send a password or verification code.

Privacy requests

Read the Privacy Policy for data categories, providers, retention, and choices. For an access, correction, deletion, or appeal request, email support with the subject “Privacy request.”

Nutrition and health information

Nutrition totals and meal-fit descriptions are estimates. Review actual products, portions, ingredients, labels, preparation, and cross-contact. DawatFit is not medical or emergency care and cannot determine whether food is safe for an allergy or medical condition. Contact a qualified health professional for personal advice.

If you believe you are experiencing a medical emergency, contact local emergency services. DawatFit support does not provide emergency or clinical assistance.

Accessibility

Report an accessibility barrier by email with the subject “Accessibility.” Describe the screen, task, assistive technology, and iOS version. Do not include account credentials or sensitive health details.

Contact details